Terms & Conditions

Stairplan Limited – Terms and Conditions of Sale
  1. Definitions
1.1 “The Company” means Stairplan Limited. 1.2 “The Conditions” means these standard terms of sale and any special terms agreed in writing between the Buyer and the Company. 1.3 “The Buyer” means any person, firm or company to whom goods are supplied by the Company. 1.4 “The Goods” means goods, materials, and accessories supplied by the Company to the Buyer. 1.5 “The Contract” means any agreement for the sale or purchase of Goods by the Buyer. 1.6 “Writing” includes postal correspondence, facsimile transmission, and comparable means of transmission, but not electronic mail.
  1. Formation of Contract
2.1 Any written quotation or estimate issued by the Company is an invitation to treat and not an offer. 2.2 A binding Contract is created only when:
  • (a) For purpose-made products: the Company has agreed in writing to the dimensions and specification; or
  • (b) For standard products: the Company has dispatched the Goods.
These Conditions apply to all Contracts to the exclusion of any other terms, including those the Buyer may attempt to apply in any purchase order. 2.3 An acknowledgement of order confirms receipt of your order but does not constitute acceptance. The Contract is formed when we issue an invoice confirming acceptance. 2.4 Acceptance of delivery constitutes acceptance of these Conditions. 2.5 No details in advertising materials, catalogues, or verbal statements shall form part of the Contract unless expressly agreed in Writing.
  1. Amendments and Cancellation
3.1 No amendments to these Conditions are binding unless agreed in Writing by a Director of the Company. 3.2 Orders for Purpose-Made Products cannot be cancelled once production has commenced. 3.3 Orders for other products may be cancelled only with written consent from the Company. 3.4 Changes to production drawings requiring a change of dimensions or details from the original quote will incur a minimum redrawing charge of £25.00. 3.5 In the event of cancellation, the value of production drawings (as set out in Section 13.3) will be deducted from any refund.
  1. Minimum Order Value
Where an order is below the Company’s notified minimum order value, a surcharge may be applied.
  1. Prices
5.1 All prices are exclusive of VAT and any other sales tax. 5.2 Prices are subject to change without notice and will be charged at the rate in effect on the date of dispatch. 5.3 Prices are set at Trade Level. All Buyers purchasing at these prices agree to trade on “Trade” terms, not “Retail” terms.
  1. Payment Terms
Unless otherwise agreed in Writing by a Director, payment for Goods must be made in full at the point of order in cleared funds.
  1. Delivery
7.1 Delivery will be made to the address specified in the Buyer’s order. 7.2 Delivery dates are estimates only and time is not of the essence. 7.3 The Buyer will receive at least 14 hours’ notice of delivery. The Buyer is responsible for ensuring:
  • Adequate access for the delivery vehicle;
  • Suitable persons are present to unload;
  • Payment of any parking or toll charges. Missed or refused deliveries will incur a redelivery charge. 7.4 Deliveries are kerbside only unless the Premium Plus service is purchased. 7.5 The Buyer must provide sufficient manpower to unload bulky or heavy items. 7.6 The Company cannot offer specific delivery time slots and cannot enter private residences. 7.7 The Company is not liable for any loss arising from delivery delays. 7.8 For a guaranteed date, a dedicated delivery service is available at £400 for mainland England and Wales.
  1. Force Majeure
The Company is not liable for failure to deliver due to circumstances beyond its reasonable control, including industrial action, war, fire, flood, government regulation, shortages of materials, or other force majeure events.
  1. Risk and Ownership
9.1 Risk passes to the Buyer on delivery. 9.2 Ownership remains with the Company until full payment is received for all sums owed. 9.3 Until ownership passes, the Buyer must:
  • Store Goods separately and clearly marked as the Company’s property;
  • Insure them for their full value;
  • Permit the Company to repossess Goods if payment is not made.
  1. Defects and Returns
10.1 Reporting Defects
  • Goods must be inspected upon delivery.
  • Defects must be noted on the delivery note and reported immediately.
  • Non-delivery must be reported within 5 days of dispatch (or as otherwise advised).
10.2 Remedies If the Company accepts Goods are defective, it will at its discretion:
  • Repair or replace the Goods;
  • Make good any shortage; or
  • Refund the contract price against return of Goods.
10.3 Limitations
  • No liability for defects if Goods are unpaid, damaged by misuse, incorrect installation, or normal wear and tear.
  • Liability is limited to the contract price.
  • The Company is not liable for indirect or consequential losses.
10.4 Returns
  • Purpose-Made Products are non-returnable unless defective.
  • Standard goods may be returned within 28 days in original packaging, subject to a 25% restocking fee.
  • The Buyer is responsible for return delivery costs.
  1. Timber Disclaimer and Acclimatisation
Timber is a natural material; variations in colour, grain, knots, shakes, and minor dimensional changes due to humidity are normal and not defects. Goods must be acclimatised for at least 24 hours in a similar humidity environment before installation. Timber should be sealed after fitting to prevent moisture-related movement.
  1. Compliance with Law
The Buyer is responsible for ensuring the use of Goods complies with all applicable laws, regulations, and British Standards.
  1. Default by Buyer
If the Buyer fails to pay or becomes insolvent, the Company may suspend deliveries, terminate the Contract, and repossess any Goods under retention of title.
  1. Intellectual Property
No intellectual property rights are transferred to the Buyer. Where Goods are manufactured to the Buyer’s design, the Buyer indemnifies the Company against any third-party claims.
  1. Set-Off
The Buyer may not withhold payment due to set-off or counterclaim.
  1. Notices
Notices must be in Writing and sent to the address specified in the Contract.
  1. Severance
If any term is found invalid, the rest of the Conditions remain enforceable.
  1. Waiver
Failure to enforce any term does not waive the Company’s right to enforce it later.
  1. Assignment
The Buyer may not assign or subcontract obligations without prior written consent.
  1. Law and Jurisdiction
These Conditions are governed by the laws of England, and disputes are subject to the exclusive jurisdiction of the English courts.
  1. Third Party Rights
No third party has any right to enforce these Conditions under the Contracts (Rights of Third Parties) Act 1999.
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